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9cricket Privacy Policy — Our commitment to protecting your information

Your personal information at 9cricket is a trust we take seriously. This Privacy Policy explains what data we collect, why we collect it, how we protect it, and what rights you have.

Last Updated: January 1, 2026 256-bit SSL encryption Bengali Version
Quick Summary
  • Your Data Is Never Sold
  • Third-Party Sharing is Limited & Controlled
  • You can request deletion of your data at any time
  • Option to Opt Out of Marketing
  • Adherence to International Data Protection Standards

How We Protect Your Data

The core pillars of 9cricket's data protection

End-to-End Encryption
Every transaction and personal detail you share is protected by 256-bit SSL encryption. No one can intercept your data in transit — 9cricket makes sure of that.
Secure Data Storage
Your data is stored on internationally compliant servers with both physical and digital security measures in place. Our data centers are monitored around the clock, 24/7.
Access Control
Only authorized personnel can access your data — and only for defined purposes. Every data access event on 9cricket is logged.
Data Never Sold
9cricket never sells your personal data to third parties. This is a core principle — one that will not change for any commercial reason.
Right to Erasure
To close your account or delete your data, submit a request to 9cricket support. Unless required by law, all data will be deleted within 30 days.
Compliance with International Standards
9cricket follows GDPR-inspired data protection principles. International best practices form the foundation of our privacy framework.
Content
1

Introduction & Scope

This Privacy Policy applies to all services, mobile apps, and websites under the 9cricket platform. By creating an account or using 9cricket, you agree to this policy.

We believe privacy is a fundamental right. That's why data protection has been a priority at 9cricket from day one — not just as a legal obligation, but as an ethical responsibility.

Note: This policy is prepared in accordance with the Bangladesh Digital Security Act and international data protection standards. For detailed enquiries, support@9cricket.appto get in touch.

2

What Data We Collect

9cricket only collects information that is strictly necessary. Requesting unnecessary or excessive data goes against our policy.

Identity Information
  • Full Name
  • Date of Birth
  • National ID number (KYC)
  • Address
  • Nationality
Contact Information
  • Email address
  • Mobile number
  • Preferred Language
  • Communication preferences
  • Support Chat History
Financial Data
  • Payment Method Details
  • Transaction History
  • Deposit & withdrawal records
  • Bonus & Reward History
  • Wallet Balance
Activity Data
  • Betting History
  • Login time & location
  • Device Information & IP Address
  • Browser & App Version
  • Page Views & Session Duration

We never store your password — only an encrypted hash is kept. Sensitive financial details such as card numbers are not stored directly on 9cricket's servers.

3

How Your Data Is Collected

9cricket collects data in several ways — directly from you and automatically through your use of the platform.

  • Registration Form: Information you provide directly when creating your account.
  • KYC Verification: Documents uploaded for identity verification.
  • Payment Processing: Data recorded automatically at the time of a transaction.
  • Cookies & tracking: Collected via browser cookies when you visit the website.
  • Mobile App: Subject to device permissions while using the app.
  • Support Contact: Information you share via live chat or email.
  • Third parties: Information received from payment gateways or identity verification services.
4

How We Use Your Data

9cricket uses your information only for specific, legitimate purposes. Below is a detailed breakdown of what data we use and why:

Purpose of Use Applicable Data Legal basis
Account Management Identity & Contact Information Contractual Obligations
Payment Processing Financial Data Contractual Obligations
Identity verification (KYC) ID Documents, Photos Legal obligations
Fraud Prevention IP, Device & Activity History Legitimate Interest
Customer Service Communication & Activity Data Contractual Obligations
Personalized offers Betting History & Preferences Consent
Legal reporting Transaction history Legal obligations
Platform improvement Anonymous Usage Statistics Legitimate Interest
5

Data Sharing — Who We Share With & Why

9cricket does not sell your data to third parties. However, limited information may be shared with trusted partners as necessary to operate our services.

Necessary information is shared with payment gateways to complete transactions. This data is used solely for the specific payment process and is governed by the partner's own privacy policy.

Documents are shared with authorised third parties solely to complete identity verification. This process is fully confidential and secure.

When required by a legal order or investigation, 9cricket may be obligated to share information with government authorities. This only happens through valid legal processes.

Limited data may be shared with cloud service, cybersecurity, and analytics providers that support platform operations. These partners are contractually bound to keep your data confidential.

Our commitment: 9cricket never sells or rents your information to advertisers, data brokers, or any other commercial third parties.

6

Cookie Policy

9cricket uses cookies on its website and app. Cookies are small data files saved to your device that help improve your browsing experience.

Cookie Type Purpose Duration Necessity
Essential Login sessions, security tokens Until end of session Mandatory
Functionality Remembering language preferences and UI settings 1 year Optional
Analytics Anonymous Usage Statistics 2 Years Optional
Security Fraud Detection 30 Days Mandatory

You can disable optional cookies in your browser settings. However, disabling essential cookies may affect the platform's functionality.

7

Data retention periods

9cricket does not keep your data longer than necessary. That said, certain information must be retained for a defined period to meet legal requirements.

  • Active Accounts: All data is retained for as long as your account remains active.
  • Closed Accounts: Financial records are retained for up to 5 years after account closure (as required by law).
  • KYC Documents: Retained for up to 5 years after verification.
  • Marketing Data: Withdrawn consent results in deletion within 30 days.
  • Cookie Data: 30 days to 2 years, depending on data type.
  • Support Records: Up to 3 years after last contact.
8

Your data rights

As a 9cricket member, you have several important rights over your personal data. To exercise any of these rights, please contact 9cricket support.

Right to Access Your Data
You may request to know what personal data we hold about you.
Right to rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data, except where retention is required by law.
Right to restrict processing
In certain cases, you can request that we stop processing your data.
Right to data portability
You can request a copy of your data or have it transferred elsewhere.
Right to Object
You can object to your data being used for marketing or profiling.

Response time: 9cricket typically responds to data rights requests within 30 days.

9

Security Measures

9cricket protects your data using the highest industry-standard security measures.

Technical safeguards
  • 256-bit SSL/TLS Encryption
  • Two-Factor Authentication (2FA)
  • Firewall & DDoS Protection
  • Regular Security Audits
  • Encrypted database
Organizational safeguards
  • Restricted Staff Access
  • Regular Security Training
  • Data Protection Policy
  • Incident Response Plan
  • Regular Third-Party Assessments

In the event of a security breach, 9cricket will notify affected members within 72 hours and take immediate action.

10

Minor protection

9cricket does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

If we become aware that a minor's data has been collected inadvertently, the account will be immediately closed and all data deleted. To report such a concern, support@9cricket.appto get in touch.

11

Policy Updates

9cricket may update this Privacy Policy from time to time. Members will be notified of any significant changes via email or platform notification.

  • The date of each update will be noted at the top of the page.
  • Your consent will be sought for any major changes.
  • Continued use of 9cricket after any changes take effect will be considered acceptance of the updated policy.
12

Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out to 9cricket.

Email
support@9cricket.app
Privacy enquiries: privacy@9cricket.app
Live Chat
24/7 Support in Bengali
Response Time: 2 Minutes

9cricket responds to privacy-related complaints within 30 days. For urgent matters, an initial response is typically provided within 48 hours.

Your data is safe — join with confidence

9cricket places your privacy above all else. Enjoy betting on a platform you can trust and rely on.

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