From opening an account to payments, bonuses, and game rules — the 9cricket team is here to help. Browse the topics below or get in touch with us directly.
Select a category based on the type of issue you have
Everything you need to know about registration, login issues, password reset, KYC verification, and profile updates.
Payment methods, transaction issues, and withdrawal processes for bKash, Nagad, and Rocket.
Rules and terms for using the welcome bonus, cashback, free spins, and vouchers.
Cricket and football betting rules, live casino game guides, and how to understand odds.
9cricket app download, installation issues, updates, and device compatibility.
Information on account security, reporting suspicious activity, and data privacy.
View past bets, deposit and withdrawal history, submit disputes, and download account statements.
Here you'll find budget limits, self-exclusion options, and support links to help you stay in control.
Joining 9cricket is quick and straightforward. Just follow a few simple steps and you'll be ready to start betting.
Go to the 9cricket registration page and create your account using your mobile number, email, and password. The entire process takes under 3 minutes.
Upload a photo of your national ID or passport. Verification is typically completed within 12–24 hours.
Make your first deposit with as little as ৳100 via bKash, Nagad, or Rocket. Your welcome bonus will be credited automatically.
Pick your favorite game or match and enjoy. If anything comes up, our team is just a live chat away.
| Method | Minimum | Maximum | Time |
|---|---|---|---|
| bKash | ৳100 | ৳50,000 | Instant |
| Nagad | ৳100 | ৳50,000 | Instant |
| Rocket | ৳200 | ৳30,000 | 1–5 Minutes |
| Bank Transfer | ৳500 | ৳2,00,000 | 1–3 business days |
| Crypto | ৳300 | Unlimited | 15–30 minutes |
Withdrawals are typically processed within 5–30 minutes. KYC verification is mandatory before your first withdrawal.
9cricket is one of Bangladesh's most recognized online betting platforms, with millions of members joining every day for cricket, football, and Live Casino. Our Help Center was built with every one of those members in mind.
Many new users come to 9cricket with questions — how to register, how to deposit via bKash, how to use a bonus. In this Help Center, you'll find clear, straightforward answers to all of that.
Our support team is available 24/7, Bangladesh time. Live chat responses typically come within 2 minutes, and emails are answered within 2 hours.
At 9cricket, great service means more than great games — it means great support too. So whenever you run into an issue, don't hesitate to reach out.
These are the questions our members ask most. Chances are, yours is already here.
9cricket offers a wide range of bonuses for both new and existing members. That said, many members find the terms and conditions a bit confusing. This section breaks everything down clearly.
Your first deposit comes with a 100% match bonus of up to ৳10,000. For example, deposit ৳5,000 and get another ৳5,000 in bonus funds. To withdraw the bonus, you'll need to wager 10x the bonus amount — so a ৳2,000 bonus requires ৳20,000 in total bets.
Cashback is paid every Monday based on the previous week's total losses. Silver members receive 5%, Gold members 15%, and Diamond members 25%. There are no wagering requirements — cashback can be used directly.
9cricket occasionally offers voucher codes during special events and seasonal promotions. Applying a code at the time of deposit can unlock additional bonuses or free spins. Check our promotions page regularly so you don't miss out.
Please note: Bonuses are generally valid for 7–30 days. Any bonus not used within the specified period will be forfeited.
9cricket takes your account security seriously — and so should you. Here are a few precautions to keep in mind:
9cricket will never ask for your password or OTP via SMS or email. If anyone requests this information, it's a scam — report it to our support team immediately.
The 9cricket support team is always by your side — reach us through any channel.