9cricket FAQ — Common Questions & Answers

You must be 18 years of age or older to register on 9cricket. A national ID card or birth registration certificate may be requested for age verification. Accounts found to belong to minors will be closed immediately.

No. Each person is allowed only one 9cricket account. Attempting to create multiple accounts from the same device, IP address, or payment method may result in all accounts being suspended and balances forfeited.

Go to Account Settings and open the "Identity Verification" section. Upload photos of the front and back of your national ID card. Verification is typically completed within 24–48 hours. With KYC verified, your withdrawal limit is higher and processing is faster.

To close your account, contact 9cricket via live chat or email support@9cricket.app. Make sure to withdraw any remaining balance first. Before permanently closing your account, you may also want to consider self-exclusion — Responsible Gaming page.

The minimum deposit on 9cricket starts from 100 BDT. Limits may vary by payment method — check the deposit page for details. You can start with a small amount; no large deposit is needed to begin betting.

bKash and Nagad withdrawals are usually processed within 5–15 minutes. Bank transfers may take 1–2 business days. Verified KYC accounts enjoy the fastest withdrawal times. Larger withdrawals may require additional verification.

If money was deducted from your mobile account but didn't arrive in 9cricket, take a screenshot of the transaction and contact live chat. Issues are typically resolved within 30 minutes to 2 hours. If you have proof, your funds will be returned.

The minimum withdrawal on 9cricket is generally 500 BDT. The maximum daily withdrawal limit depends on your account tier and KYC status. Check the full terms and conditions or the withdrawal page for details.

9cricket does not charge any fees on deposits. However, your payment provider (bKash, Nagad, etc.) may apply their own transaction fees. For withdrawals, a small processing fee may apply on certain methods — check the withdrawal page beforehand.

A wagering requirement means you must place a certain amount in bets before withdrawing a bonus. For example, if your bonus is ৳500 and the wagering requirement is 10x, you need to place a total of ৳5,000 in bets. You can track your progress under the "Bonus" section of your account.

Refer a friend through the 9cricket referral program and earn attractive bonuses. When your friend registers using your referral code and makes their first deposit, you both get rewarded. Learn more on the promotions page see here.

9cricket regularly offers cashback promotions — especially during major tournaments like the IPL, BPL, and T20 World Cup. Weekly and monthly cashback deals are also available. Keep your promotional email subscription active to stay notified of new offers.

Live betting means placing bets while a match is in progress. Head to the live betting section on 9cricket to see all ongoing matches. Odds update in real time, so you'll need to act fast — read the game and bet accordingly.

Once placed, bets generally cannot be cancelled. However, some bets offer a "Cash Out" option — allowing you to collect your winnings before the match ends. If the option is available, it will appear alongside your bet.

Yes. If a match is cancelled or abandoned, the stakes for all bets on that match are refunded. The amount is typically returned to your wallet within 24 hours. For exotic bets (parlays), any cancelled leg is calculated at odds of 1.00.

The minimum bet on 9cricket generally starts from BDT 10–20. Limits may vary depending on the sport and bet type. The minimum and maximum amounts are displayed automatically on the bet slip when placing a bet.

Entering the wrong password 5 times in a row will lock your account for 30 minutes. Wait and try again, or reset your password. If you need immediate access, contact live chat — your identity will be verified and your account unlocked.

Go to Account Settings → Security and enable "Two-Factor Authentication". Once you verify your mobile number, you'll receive an OTP every time you log in. Having 2FA enabled makes unauthorized access to your account significantly harder.

Change your password immediately and log out of all devices from Account Settings. Then email support@9cricket.app or notify us via live chat. The 9cricket security team will investigate and take the necessary action.

Yes. 9cricket works fully in a mobile browser too. Open 9cricket.app in Chrome, Firefox, or Safari to access all features. The app, however, also offers push notifications and biometric login.

Start by checking your internet connection. Close the app and reopen it, or clear your browser cache. If the issue persists, try updating the app. If you're still having trouble, take a screenshot and reach out via live chat or email us at support@9cricket.app.

Go to Account Settings → Responsible Gaming → Set Deposit Limit, then choose a daily, weekly, or monthly limit. Decreasing a limit takes effect immediately; increasing one requires a 72-hour waiting period.

9cricket is always here for you. Type "I need responsible gaming support" in live chat — our specialist team will help without any judgment. Responsible Gaming page Self-exclusion and cooling-off tools are also available.